INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is shopping online with Online secure?

Absolutely. We prioritise your security by employing advanced encryption and security protocols to safeguard your personal information and transactions. Our website is regularly monitored to ensure a safe and seamless shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking link . If you need further assistance, please contact our customer service team.

How long does delivery take?

Most deliveries are completed within 2-5 working days  , but delivery times can vary by item, with  estimated times displayed on each product page , and we’ll keep you informed throughout the process.

Do you offer international delivery?

At present, we do not provide international shipping. However, if you have a UK-based shipping agent , we can arrange delivery to their address, or they may collect the order from our nearest  distribution centre . Please get in touch with our team for more information.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS