Legal

Privacy Policy

Last updated: April 2026. This policy explains how Coffralit collects, uses and protects your personal information when you visit our website or make a purchase.

1. Who We Are

Coffralit is a UK-based online furniture retailer operating from Ossett, West Yorkshire. Our registered address is 50 Dewsbury Road, Ossett, WF5 9NQ. We are the data controller for the personal information collected through coffralit.com. You can reach us at sales@coffralit.com.

2. Information We Collect

We collect the following information when you use our website or contact us:

  • Contact details — name, email address, phone number and delivery address when you place an order or contact us.
  • Payment information — processed securely via our payment providers. We do not store card details on our servers.
  • Order history — items purchased, delivery information and transaction records.
  • Browsing data — pages visited, time on site and device type, collected via cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders, including arranging delivery.
  • Communicate with you about your order, including delivery updates and after-sales support.
  • Send promotional emails and offers, where you have opted in. You can unsubscribe at any time.
  • Improve our website experience using anonymised analytics data.
  • Comply with our legal obligations, including fraud prevention and tax reporting.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contract — processing is necessary to fulfil your order.
  • Legitimate interests — improving our services and preventing fraud.
  • Consent — for marketing communications, which you can withdraw at any time.
  • Legal obligation — where required by UK law or regulation.

5. Sharing Your Information

We do not sell your personal data. We share your information only with trusted third parties who help us operate our business:

  • Delivery partners — to arrange and complete your delivery.
  • Payment processors — Stripe, PayPal and DivideBuy process payments securely on our behalf.
  • Marketing platforms — Klaviyo and Meta (if you have opted into marketing).
  • Analytics providers — Google Analytics, using anonymised data only.

All third-party providers are contractually required to handle your data in accordance with UK GDPR.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies — required for the website to function (e.g. shopping cart).
  • Analytics cookies — to understand how visitors use our site (Google Analytics).
  • Marketing cookies — to show relevant ads on other platforms, only if you consent.

You can manage cookie preferences at any time via your browser settings or our cookie banner.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary:

  • Order records are kept for 7 years to comply with HMRC requirements.
  • Marketing preferences are retained until you unsubscribe or request deletion.
  • Website analytics data is anonymised after 26 months.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Rectification — ask us to correct inaccurate or incomplete data.
  • Erasure — request deletion of your data where there is no legal reason to retain it.
  • Restriction — ask us to limit how we use your data.
  • Portability — receive your data in a structured, machine-readable format.
  • Object — opt out of marketing or object to processing based on legitimate interests.

To exercise any of these rights, contact us at sales@coffralit.com. We will respond within 30 days. You also have the right to lodge a complaint with the ICO (Information Commissioner’s Office).

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: